Dean Arbour Ford of Alpena Customer Reviews
Few dealerships earn the kind of loyalty that keeps customers driving over two hours just to do business there again. As a family-owned and -operatedFord dealership in Alpena, Dean Arbour Ford of Alpena has built a reputation on transparent, hassle-free pricing and a service team that treats every vehicle like it matters. That reputation isn't manufactured -- it's reflected in hundreds of reviews from real drivers across Northern Michigan.
Here's what Alpena-area customers are saying about their experiences, from the sales floor to the service lane.
What Alpena Drivers Are Saying About Dean Arbour Ford of Alpena
"Dean Arbour's service department is a breath of fresh air compared to other dealerships. The other dealership wanted to charge me $3000 to fix a sensor. Dean Arbour aligned the sensor and it has been working fine... I appreciate doing business with a service department that doesn't try to pad the bill every time they see the car."
- Wes B. (Google Review)
"Our salesperson was wonderful to deal with. The price of the new truck and my trade were fair for both sides. Financing was easy with a local credit union. Definitely worth the 2-hour drive for me."
- Kate M. (Google Review)
"I had a last minute trip I had to make hauling a trailer around Memorial Day. Dean Arbour got my truck in promptly to be looked at. They were also able to complete a lot of unexpected work on it in a short time period... I feel they could easily have said 'we don't have time' but instead they got it done. Thank you!"
- N. (Google Review)
"Our salesman was amazing. He was not pushy and was very kind. I had stopped at the dealership with intent to buy a few times before and left because the salesmen were too pushy. He answered all my questions and was so kind to my kiddo. 10 stars for him."
- Stephanie W. (Google Review)
"Took my work truck there for a few issues. First thing is most dealers would tell me they couldn't work on it because it was 'too big,' it's just an F-550. But they took on the challenge no problem. Second, they actually listened to what I was telling them was going on and diagnosed the problem accordingly unlike the previous two dealers did that ultimately never fixed the issue I was having. Third, the Service staff was as friendly as an old friend."
- AJ G. (Google Review)
"Great dealership! Goes above and beyond to take care of the loyal customers and their family. Started doing business with them while living 225 miles away and will never use a different dealership as long as they are around. Thanks again for being great to work with!"
- Jeff L. (Google Review)
"Great customer service. I purchased the vehicle from them in November. It broke down on me in Gaylord (not their fault, separate issue) and on a Friday afternoon they ran a loaner truck to me so I could get the trailer I was towing home and get through the holiday weekend. It was exactly what I needed for the situation I found myself in and was very much appreciated."
- Doug S. (Google Review)
"Best place I have ever purchased a car from period. The best customer service and people I have dealt with at a car dealer. Thx"
- Ronald N. (Google Review)
Why Buy a Ford from Dean Arbour Ford of Alpena?
A wide selection of new Ford inventory and quality pre-owned vehicles gives shoppers in Alpena plenty of options to match their budget and lifestyle. The team here lives and works in this community, which means every interaction is built on local accountability -- not corporate distance. From trucks and SUVs to cars and commercial vehicles, the buying process is designed to be streamlined and fast so customers spend less time in the office and more time on the road.
Service after the sale sets our dealership apart. The Deans Express Service Lane handles quick, appointment-free basic maintenance, while pickup and delivery services and mobile repair options bring the shop to your driveway or workplace. Our Ford service center uses genuine OEM parts and offers loaner vehicles so your routine never has to stop. Customers near Rogers City and Cheboygan count on that level of convenience every day.
Share Your Dean Arbour Ford of Alpena Experience!
Every review makes a difference for neighbors and fellow drivers across Northern Michigan who are searching for a dealership they can trust. If a recent sales or service visit left an impression, consider leaving a review to help others make confident, informed decisions. Real feedback from real customers is the most valuable endorsement any business can receive.
For questions about inventory, financing or scheduling your next service appointment, contact Dean Arbour Ford of Alpena directly. The team is ready to deliver the same honest, no-pressure experience that keeps customers coming back from across the state.
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